Q. How long will you take to respond to me once I submit my support ticket?
Q. How long will it take to fix my problem?
Q. So how much will this cost me?
Q. How do I pay?
Q. When do I have to pay?
Q. What if I'm not satisfied?
Q. Sooo... how do I get started?
Q. How long will you take to respond to me once I submit my support ticket?
We will respond to you within 24 hours...usually within minutes. We understand how important business on the Internet has become and our team works around the clock to make sure you are always up and running. You can contact us 24/7, someone will always respond. ....yes, even if it's 3 am :-)
Q. How long will it take to fix my problem?
Every situation is different. We have an experienced team that works expeditiously to repair your problem. After reviewing your project, we will provide you with a cost and time frame.
Q. So how much will this cost me?
We will respond to your submission with a quote for requested services. The price is based on a project basis and will not change during the course of the project. There are NO HIDDEN FEES.
Q. How do I pay?
We accept all major credit cards and PayPal®. Please make payment using our secure online payment form once you receive your invoice.
Q. When do I have to pay?
We will request payment before we begin work on your project and after you instruct us to proceed via email or the Support Center.
Q. What if I'm not satisfied?
We guarantee our work for 30 days once we have fixed the issue as long as it has not been tampered with. If we cannot meet your needs, we will issue a full refund.
Q. Sooo... how do I get started?
Just OPEN A NEW TICKET and tell us what's going on.